1. OVERVIEW

At Valos, we want you to stay informed about the status of your order from the moment it leaves our facility until it reaches your doorstep. This page provides guidance on how to track your package efficiently.

2. HOW TO TRACK YOUR PACKAGE

Once your order has been processed and shipped, you will receive a shipping confirmation email from us.

• Locate your Tracking Number: Open your shipping confirmation email to find your unique tracking number.
• Monitor Your Progress: Use the tracking link provided in your email to monitor the real-time status and location of your package.
• Updates: Please allow 24–48 hours for the carrier's tracking system to update with the initial scan of your package.

3. IF YOUR ORDER IS DELAYED

We strive to meet our estimated delivery timeframes; however, delays can occasionally occur due to carrier issues or high seasonal demand.

• If your order has not arrived within the estimated timeframe, please first check the tracking link for the most recent updates from the carrier.
• If the tracking status has not changed for several days, please contact our support team at support@valos.store for further investigation.

4. IMPORTANT REMINDERS

• Accuracy: We are not responsible for packages lost or damaged due to incorrect address information provided by the customer.
• Support: Our team is available to assist you with any questions regarding your shipment or status updates during our standard business hours.

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