Welcome to our journal of clarity. Here, we address the nuances of your experience at Valos, ensuring that every detail—from the precision of our tailoring to the journey of your order—is as refined as the blazers we design.

1. The Art of Selection & Sizing

• Finding Your Signature Fit: Our blazers are engineered for a sophisticated, professional structure. We encourage you to reference the detailed Size Chart located on each product page. If your preference leans toward a relaxed, fluid silhouette, considering a size up is often the best approach.
• Fabric Composition: We curate premium, durable textiles specifically for their integrity, structure, and ability to drape elegantly. You will find the precise material blend for each piece detailed within its individual product description.
• Care Instructions: To preserve the architectural integrity and structured silhouette of your tailored Valos piece, we recommend the expertise of professional dry cleaning.

2. The Journey of Your Order

• Tracking Your Piece: Once your blazer leaves our studio, you will receive an email containing a unique tracking number, allowing you to follow its transit to your doorstep.
• Adjustments & Cancellations: Should you need to modify or withdraw your order, please notify us immediately. If your order has already been dispatched, we will be unable to make changes, but our team can assist you with a return upon its arrival.
• Unexpected Flaws: While we maintain rigorous quality standards, should a piece arrive with a flaw or if a misstep occurs in shipping, reach out to us at support@valos.store with your order number and a photograph of the concern so we may prioritize your resolution.

3. Returns & Resolution

• Our Return Policy: We offer a 30-day window from the arrival of your order to request a return. To maintain quality, items must be unworn, in original packaging, and with all original tags attached.
• Initiating a Return: Please contact our support team at support@valos.store with your order reference and the reason for your request, and we will guide you through the process.

4. Connecting with the Valos Team

• Assistance: Our team is dedicated to supporting your style journey.
• Direct Correspondence: Reach out to us via email at support@valos.store.
• Our Studio Address: 5222 Lanai Dr, Orlando, FL 32812, United States.
• Hours of Operation: We are available to assist you Monday through Friday, 9:00 AM – 5:00 PM (EST).
• Response Commitment: We strive to reply to all inquiries within 24 business hours.