1. OVERVIEW

Welcome to the Valos FAQ page. We have compiled a list of common questions to help you understand our products, shipping, and policies. If you cannot find the answer you are looking for, please feel free to reach out to our support team.

2. ORDERS AND SHIPPING

• How long does it take to process my order? Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
• What shipping options do you offer? We offer Standard Shipping (5-10 business days) and Expedited Shipping (2-4 business days).
• Do you offer free shipping? Yes, we offer free standard shipping on orders of $100 or more.
• Do you ship to P.O. boxes? At this time, we do not ship to P.O. boxes or APO/FPO addresses.

3. RETURNS AND REFUNDS

• What is your return policy? We accept returns within 30 days of the delivery date, provided items are unworn, unwashed, and in their original packaging with tags attached.
• Are shipping costs refundable? No, shipping costs are non-refundable and will be deducted from your total refund amount.
• How long does a refund take? Once approved, refunds are processed to your original payment method within 5-7 business days.

4. PAYMENT AND SECURITY

• What payment methods do you accept? We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) as well as digital wallets like PayPal, Apple Pay, and Google Pay.
• Is my payment information secure? Yes, we use industry-standard SSL encryption to protect your data, and we do not store full credit card information on our servers.

5. CONTACT INFORMATION

For any further assistance, please contact us by email or mail.

Valos

5222 Lanai Dr, Orlando, FL 32812, United States

Email: support@valos.store