At Valos, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help according to the policies outlined below.

1. Return Eligibility:

• You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original, unused, unwashed condition and in its original packaging.
• Non-Returnable Items: Items that do not meet these conditions (e.g., used, washed, or damaged by the customer) will not be eligible for a refund and will not be returned to the sender.

2. Return Address:

• All returns must be shipped to our designated facility in the United States. Please send your items to the following address:
• Address: 6419 Marye Rd, Woodford, VA 22580-2119, United States.

3. Shipping Fees & Restocking Fees

• Defective or Incorrect Items: If the product you received is damaged, defective, or incorrect due to our error, Valos will cover the full cost of return shipping.
• Change of Mind: If you wish to return an item due to personal preference (e.g., color, size, or change of heart), the customer is responsible for all return shipping costs.
• Restocking Fee: We do not charge any restocking fees (0% restocking fee) on eligible returns.

4. Refund Process

1. Please contact us at support@valos.shop to initiate your return request and receive instructions.
2. Once we receive and inspect the returned item, your refund will be processed automatically to your original payment method (minus the original shipping cost, if applicable).

Processing Time: Please allow 5–10 business days for the refund to reflect in your account, depending on your financial institution's processing time.

5. Contact Information

If you have any further questions, please do not hesitate to reach out to our support team.

Email Support: support@valos.shop

Address: 6419 Marye Rd, Woodford, VA 22580-2119, United States.