Shipping Policy

1.  OVERVIEW

At Valos, we are dedicated to delivering your tailored blazers with the utmost care and efficiency. This policy is designed to clearly outline our shipping procedures, specific timeframes, and delivery expectations for all orders placed through our store.

2. ORDER PROCESSING

We pride ourselves on prompt order fulfillment to ensure your purchases arrive in a timely manner.

  • Orders are typically processed within 1-3 business days.
  • Upon shipment, you will receive a confirmation email containing your personal tracking number.
  • Please note: Processing time does not include weekends or observed public holidays.

3. SHIPPING RATES AND DELIVERY ESTIMATES

We are pleased to offer tiered shipping options, including free shipping on qualifying orders:

  • Standard Shipping (Under $100): $9.99 shipping fee, with an estimated delivery of 5-10 business days.
  • Standard Shipping ($100 and over): FREE shipping, with an estimated delivery of 5-10 business days.
  • Expedited Shipping (Any value): $19.99 shipping fee, with an estimated delivery of 2-4 business days.

Disclaimer: Actual delivery times may vary due to unforeseen carrier delays or high seasonal demand.

4. SHIPPING RESTRICTIONS

While we aim for broad coverage, certain limitations apply to our shipping services.

  • We currently ship primarily within the United States.
  • We do not offer shipping to P.O. boxes or APO/FPO addresses at this time.
  • Customers bear full responsibility for ensuring the absolute accuracy of the provided shipping address at checkout.

5. ORDER TRACKING AND SUPPORT

Stay informed every step of the way with our robust tracking system.

  • Use the unique tracking number sent to your email to actively monitor the progress of your package.
  • If your order has not arrived within the estimated timeframe, please immediately contact our dedicated support team.
  • Important: Valos is not held responsible for packages lost or damaged due to incorrect address information provided by the customer.

6. CONTACT INFORMATION

For questions regarding your shipment, comprehensive status updates, or other concerns, please do not hesitate to contact us by email or mail.

Address: 5222 Lanai Dr, Orlando, FL 32812, United States

Email: support@valos.store